Acumatica

Application Support Consultant

OSG - Colombo, Western province, Sri Lanka - Full Time

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world.  But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us.

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Construction, Distribution, and CRM, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.

To learn more about Acumatica’s mission, please visit: http://www.acumatica.com

Acumatica is looking for an Application Support Consultant to join our Operational Solutions Group team in Sri Lanka!

The Operational Solutions Group team is responsible for the business systems used within Acumatica including it’s own ERP system. Our work is focused on providing good application performance to our business processes so we can continue to grow.

Duties and responsibilities:
  • Responds to the diverse application software and problems in order to minimize client downtime and productivity loss from technology malfunctions. 
  • Analysis of configuration changes to empower business scenarios.
  • Interface with IT System Administration as needed in the administration of user and application privileges, and provides guidance and consulting services in this area as-needed.
  • Assists internal customers in the use of Acumatica Business Systems.
  • Ensures that data pertaining to the status of service requests is entered into the tracking system accurately and promptly.
  • Implement configuration changes from cases, analyze backward compatibility of product changes, negotiate specifications with the OSG business analysis team.
  • Implementing and management of configuration changes within Acumatica ERP and CRM and other supporting systems.
  • Monitoring system health and escalation of issues impacting user experience with management and IT System Administration.
  • Maintenance: processing support requests, manual verification of fixed bugs.
  • Assist in change management of twice yearly software upgrades.
  • Able to be fully a part of a global team, communicating to employees across many borders.

Requirements:
  • Higher technical education in computer systems, systems and networks, information systems and technologies, system analysis and management, computational mathematics and Informatics.
  • Experience in system analysis, development of functional specifications for the new system’s functionality, creating workflow diagrams - for 2+ years.
  • Experience in the following domains: IT, System Support, ERP, System Performance Monitoring.
  • Experience working with both – technical resources and users.
  • Analytical mindset and ability to learn quickly.
  • Ability to clearly express thoughts, structure big amounts of information, decompose objects and processes.
  • Ability to adhere to the designated priorities and focus on results.
  • Desire to learn new things and improve professional skills.
  • Ability to build constructive communication with colleagues, share information and experience.
  • Optional: experience in implementation/support of ERP systems.

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].
 
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